Support & beta feedback
Support & bug reports
If something isn't playing right or your library won't connect, email support@headroommusic.app with what happened, or use the form below. You don't need to know the cause.
Looking for the beta itself? Get the beta on TestFlight or as an Android APK. You don't need to email for access.
Report it from inside the app
Settings > Diagnostics > Email support opens an email to me with the diagnostic report attached. Describe what happened and send it. This is the fastest way to get something fixed.
If you'd rather send the log some other way, use Share full diagnostic log on the same screen. It strips known credentials and server details, but look it over before sending and don't post it publicly.
What a useful report includes
- iPhone/iPad or Android device model and OS version.
- Headroom version and build number.
- Server type and version. No passwords or tokens.
- What you expected, what happened, and whether it repeats.
- Whether playback was local, remote, offline, cast, or in-car.
Website form
Send a short beta report
Use this for anything that doesn't need a diagnostic log. For playback bugs and crashes, the in-app route above gives me much more to work with.
Feature ideas
Feature suggestions are welcome at support@headroommusic.app. During the beta I'm prioritizing bugs and regressions, but I keep a list. It helps most if you describe what you're trying to do. That often points to a better fix than a specific control or screen would.
Security reports
Report a suspected vulnerability to security@headroommusic.app. Describe the issue and how to reproduce it. Don't include the actual credential, token, or key. I'll confirm I received it and keep the details private until there's a fix.
Privacy requests
Email privacy@headroommusic.app for access, correction, or deletion requests. The privacy policy explains what Headroom stores and what never leaves your server.